Careers
Casual, Fun, & Energetic Environment Working With the Best People in the Industry.
Founded in 2000 and headquartered in Wayland, MA, we foster a collaborative, team-oriented environment that offers opportunities to develop your skills and career while making a huge impact within the organization every day. We encourage our team to introduce new ideas to keep us on the cutting-edge of technology in order to provide our clients the best software possible.
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Career Development
Training, Growth and Advancement
Casual Environment
Professional yet casual work environment that is flexible, stimulating and rewarding
Generous Benefits
Medical and Financial Employee Perks
Our Values
All successful team members at MembersFirst demonstrate:
- Customer Focus - Dedicated to exceeding the expectations of our customers; uses customer information for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect.
- Integrity And Trust - Is seen as a direct and truthful individual; admits mistakes; doesn't misrepresent him/herself for personal gain.
- Action-orientated - Full of energy for the things he/she sees as challenging; seizes opportunities.
- Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds a strong rapport.
- Motivating Others - Creates a climate in which people want to do their best; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working with.
Current Openings
The Client Services Manager (CSM) works closely with a portfolio of clients where they consult, support, and problem solve with each client to assist with their interactive business objectives. CMS's manage client websites to ensure each site is up to date with relevant, timely, and actionable information. This position requires working varying shifts, including some nights and being on call for some weekends.
The Responsibilities
- Provide over the top, white glove customer support.
- Collect, organize, format, publish and manage client content as needed.
- Proficient in HTML (raw code) and Photoshop.
- Working knowledge of JavaScript and CSS preferred.
- 2-3 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing or internet industries.
- Keep up to date on all MembersFirst provided software changes and enhancements.
- Participate in the development of new client-facing training materials.
- Strong knowledge of cross-browser, cross-platform dependencies.
- Strong knowledge of content publishing and/or content management systems.
- Strong familiarity with web information architecture standards i.e. sitemaps, navigation structure, and content layout and presentation.
- Strong familiarity with best practices in website development, including design and usability.
- Knowledge of Google / Microsoft Office Applications.
- Excellent written and oral communication skills.
- Working knowledge of the Country Club Industry is strongly suggested however not mandatory
Your Qualifications
- Uses rigorous logic and methods to solve difficult problems with effective solutions.
- Demonstrates composure under pressure and is a settling influence in challenging times.
- Deals with conflicts head-on. Can settle disputes equitably in a timely manner.
- Enjoys the challenge of unfamiliar tasks, will try anything to find solutions, and uses both successes and failures for clues to improve.
- Spends his/her time and the time of others on what's important. Can quickly sense what will help or hinder accomplishing a goal.
- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.